FAQs

FAQs

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the courier's website.

visit our website and click where it's say"track my order", and then provide your tracking number.

You’ll see the status of your package, including its current location and estimated delivery date.

If you didn’t receive a tracking email, check your spam folder or contact our customer support team for assistance.

How long does it take for my order to arrive ?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location:

Domestic Shipping: 3-7 business days.

International Shipping: 7-14 business days.
You’ll receive a tracking number via email to monitor your delivery.

What is your return policy?

We accept returns within 30 days of purchase for unworn, unwashed items in their original packaging. To initiate a return, visit our Returns Center or contact our support team at "Horauinfo@gmail.com". You’ll receive a return label and further instructions.

How do I use a discount code?

At checkout, enter your discount code in the “Promo Code” field and click Apply. The discount will be deducted from your total. If the code doesn’t work, double-check for typos or expiration dates. Contact support if you need assistance.

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